Returns
Mail Order Purchases
INSTRUMENTS
We fundamentally believe you will be thrilled with the products that you purchase from Bernstein Violins. That’s because we go out of our way to ensure perfectly adjusted instruments and perfectly matched bows. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, you may return your product in mint condition, with any included accessories, with its original receipt, within 14 days of purchase for a full refund (mail order only.) If you would prefer to explore an upgrade, we would be happy to discuss that with you as well.
Please contact us for return authorization and shipping instructions.
BOWS
We fundamentally believe you will be thrilled with the products that you purchase from Bernstein Violins. That’s because we go out of our way to ensure perfectly adjusted instruments and perfectly matched bows. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, you may return your product in mint condition, with any included accessories, with its original receipt, within 14 days of purchase for a full refund (mail order only.) If you would prefer to explore an upgrade, we would be happy to discuss that with you as well.
Please contact us for return authorization and shipping instructions.
BOWS
- Please pack carefully and reuse the tube that the bow was sent in. If the tube is damaged, please call.
- 14-day full refund: From the day we ship it until the day we receive it back. It is suggested that you ship the bow no more than a week after the day that you receive it.
- 30-day partial refund - 20% restocking fee: 30 days from the day we ship it until the day we receive it back. It is suggested that you ship the bow no more than three weeks after the day that you receive it.
- After 30 days sales are final.
- Wear: $50 restocking fee if the bow is returned looking used, so be especially careful with the thumb leather.
- Rosin: You can keep the Andrea rosin, but we will charge you $23 for it.
- International sales are final, and cannot be returned
Store Purchases
In-store we have the opportunity to make sure it's right before you finalize the purchase. All local store sales are final.